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When you open an account with kestogel, you share certain information with us — and this policy tells you exactly what we collect, how we use it, and what choices you have. Availability depends on local law and eligible regions in Indonesia.
We collect the information you provide when registering an account: your contact details, login credentials, and the payment method details you submit during a transaction using DANA, OVO, or GoPay. This data is used to operate your account, process deposits and withdrawals through the local payment rails you select, and respond to support requests. We do not sell your personal data to third parties. Where we work with service partners — for example, payment processors handling a GoPay or DANA transaction — those partners receive only the data needed to complete that specific operation. They are not permitted to use it for their own marketing. Data we collect is retained for as long as your account remains active and for the period required under applicable law in Indonesia. When you close your account, we follow a defined retention schedule before deleting your records. The exact retention period depends on the category of data and applicable legal requirements at the time. We use industry-standard security measures to protect the data stored against your account. If you have questions about how a specific data category is handled, reach out through the support channels listed on this page.
Payment data from DANA deposits and withdrawals is processed by the payment partner and is not stored in full on our platform. We retain a transaction reference and status record in your account history for dispute and support purposes.
When you use OVO or GoPay, those e-wallet providers handle the actual fund movement under their own terms. We receive a confirmation and amount record. Your wallet credentials stay within the respective provider's systems.
Name, contact address, and login details are collected at registration. We use these to verify your identity, protect your account from unauthorised access, and send transactional messages like login confirmations.
We use cookies and similar technologies to keep your session active and to understand how the platform is used on mobile browsers. You can manage cookie preferences through your browser settings; blocking certain cookies may affect account functionality.
This policy covers kestogel's own data practices — what we collect, why, and how long we keep it. It does not extend to third-party services you connect to through the platform.
Everything that happens when you register, log in, or update your account profile on kestogel is covered by this policy. That includes how we store your credentials and how we use login data to detect unusual activity.
Deposits and withdrawals you make through DANA, OVO, or GoPay are processed partly by those providers. This policy covers the data we receive and store; the providers' own privacy terms govern their side of the transaction.
Our use of cookies, analytics, and session data on kestogel is within the scope of this policy. We describe what we track, why, and how you can adjust those settings through your browser.
Links or integrations pointing to external sites, game content providers, or other services outside kestogel are not covered here. Those services operate under their own privacy and data terms, which you should review separately.
You have practical options when it comes to the data kestogel holds about you. You can ask to review what personal information is associated with your account at any time — the starting point is the account settings section after you log in. If something is incorrect, such as a contact detail or name, you can update it directly in your profile or ask support to correct it on your behalf. If you want to understand specifically what data categories we hold, how long we keep them, or whether any has been shared with a partner, submit a written request through the support contact listed on this page. We will respond within the timeframe required under applicable local law. Where permitted, you may also request deletion of your account data — this is subject to retention obligations that apply under Indonesian regulations at the time of your request.
Log in and open your account settings to see the profile and contact details we hold. Transaction history, including DANA and GoPay records, is visible in the wallet section of your account.
If a name, email address, or contact number is wrong, update it in your profile settings or contact our support team with the correction. We will update the record and confirm the change.
For questions about specific data categories, sharing, or retention periods, send a message through the live chat or email support path. Include your registered account details so we can locate your records accurately.
To request deletion of your account and associated data, contact support directly. We will explain which data categories can be removed immediately and which must be retained under applicable legal obligations before processing.
If you have a question about this policy or how your data is handled, our support team is the right place to start. We keep response times as short as we can; check your account dashboard for the current availability shown there.
Open the chat icon from any page on kestogel while logged in. This is the fastest path for account-specific questions about your data or a transaction record.
Send your question to our support address listed in your account contact section. Include your registered email so we can match your request to your account record quickly.
Your account dashboard includes a help and contact section where you can submit a formal data request or report a concern. Status updates for submitted requests are shown there.
Keeping your information accurate and secure is part of how kestogel operates day to day. We have set out below the four main areas of our data practice so you know exactly what is in place.
Personal data is stored on secured servers and retained only for as long as your account is active or as required by applicable Indonesian law. When the retention period ends, data is deleted or anonymised according to a defined internal schedule.
We use session cookies to keep you logged in across pages on mobile and desktop. Analytics cookies help us understand how account flows are used. You can review and adjust cookie settings in your browser at any time, though some features depend on session cookies to work correctly.
Your account is protected by login credentials you set at registration. We apply standard security measures on our end to detect unusual access patterns. If we identify a concern, we will contact you through your registered details. You can review active sessions in your account settings.
For any data correction, deletion request, or policy question, reach us through live chat or the email contact in your account dashboard. We will confirm receipt and provide a timeline for your request based on the category of data involved.
These are the questions we hear most often about how we handle personal data and what your options are.
We collect the contact details, login credentials, and identity information you provide during registration. When you make a deposit using DANA, OVO, or GoPay, we also receive a transaction reference and amount from the payment provider to record in your account history.
We share data only with the partners needed to run your account — for example, payment processors handling a DANA or GoPay transaction. Those partners receive only what is necessary to complete the operation. We do not sell personal data for marketing purposes.
We keep your data for as long as your account is active and for the period required under applicable Indonesian law after it closes. The exact duration depends on the data category. You can ask support for details about a specific record category.
Yes. Submit a deletion request through live chat or the email support path in your account dashboard. We will explain which records can be removed immediately and which must be retained under local legal obligations before we proceed.
Log in and update your profile details directly in account settings, or contact our support team with the correction you need. We will update the record and confirm the change with you through your registered contact details.
Reach our team through the live chat available on kestogel after login, or through the email and help section in your account dashboard. Include your registered account details so we can match your question to your record and respond accurately.